We invest most of our time on research around available technology for meter reading process; this is to carry out a meter reading service and management that is reliable and accurate. We regard meter reading as major source of income for municipalities and that if not carried out in correct manner municipalities would therefore suffer a significant income loss.
This has proved to be the cost effective exercise for meter reading especially for the “bulk” customers, as in most cases if not all, majority of the income for municipality comes from the so called “bulk” customers and this is based on 20/80 principle, i.e. 20% on customer base being bulk and 80% being small & medium class consumers.
Our team member holds membership with the South African Revenue Protection Association (SARPA), which created a platform to share some valuable information with experts within the industry, we furthermore have skills and tools to fully utilize out GIS functionality to enhance service delivery in all sectors of revenue protection and management.
We have developed user friendly systems around credit control focusing on the first part of Credit Control namely Disconnections/Reconnections. The whole idea was to have an “ON-LINE” system to make sure that the activities around this function are well managed and controlled.
Most of our team members have been exposed to variety of projects within the electrical installations spheres, ranging from metering equipment (both single phase, and three phase) to load controlling devices, we further familiarize ourselves with the latest technology available on the market by engaging with the relevant suppliers to be in line with the demand of the market.
Most utilities who are service providers turn to struggle in allocating resources when doing inspections, this is most encountered in the Redistribution sector, and these Models help Utility in putting resources in line with the demand/requirements of the distribution network. In most instances this is referred to as Energy Balancing Model.
This is done by balancing the Sales, Energy delivered, Technical Losses and Non-Technical Losses throughout the utilities’ network.